Conditions, rules and regulations of purchase :
In using the services of Yar Online School licensed by the Technical and Professional Organization of the country under the number 31525 belonging to Sharif Network Designers Company (hereinafter referred to as the “Company”), the terms and conditions that will be mentioned here will prevail. . From now on, you will be referred to as “customer” (lessee) and the terms and conditions of use will be referred to as “document”. This document plus the order forms (which will be defined below) and any agreement or service contract of the company (which will be defined below) that exists between the company and the customer, represents the understanding and mutual understanding between the company and the customer. Except when it is agreed in writing and explicitly against what is stated in this document, this document will be preferable to any other contract (whether written, oral, etc.) .
The lessee is obliged to use the real name and surname (in Farsi letters), complete and accurate details during registration (national code or national ID) and also to transfer and delegate his rights and obligations to a person or natural persons and Rights are not allowed without obtaining official approval, and non-fulfillment of the obligations contained in the purchase laws reserves the right to suspend or cancel the contract for the lessor .
The lessee is responsible for all the information exchanged in the web conference and regard the assigned IPs and the information available on the server(s), and the lessee will not have any responsibility in this .
In order to issue an official invoice, 9% value added tax is added to the tariffs according to the rules of the General Administration of the Tax Affairs Organization of the country .
The complete guide for using the systems is available in the user guide section of the site. ( Click to view the user guide )
Also, the necessary training, maintenance and support of the system remotely will be provided .
Registration of users in the system (exclusive packages) is unlimited and only the number of simultaneous online users is calculated according to the received package .
From the date of payment, a maximum of 3 to 5 working days will be required to install special packages, set up the system, test and deliver it according to the data center’s inventory status. (Keep in mind that Thursday and Friday in Iran and Saturday and Sunday in Europe are not considered working days.)
The lessee undertakes not to use the leased packages for the distribution and reproduction, sale and illegal distribution of software, music, writings, movies, serials, reports and any files belonging to Iranian or foreign persons or companies without their permission and all copyright laws the international rights mentioned in the rules of the World Trade Organization (WTO) Observe . Also, the regulations of the Technical and Vocational Education Organization of the country are applicable.
After recording the virtual classes, the lessee is obliged to download the records and make a backup copy for himself, therefore, in case of problems with the customer’s hardware or software or things that are outside the standards of the Technical and Vocational Education Organization of the country, the lessor will not have any responsibility for maintaining them .
In choosing the package, the lessee should act according to his needs, of course, it is possible to upgrade the package by paying the difference in tariffs and receiving a new package. Also, in subscription packages, if the number of users online at the same time exceeds the allowed limit, the bill for upgrading The package is issued and notified through a ticket, so if no action is taken to pay it after three days, the current package will be blocked without refund and the information will be deleted after one week .
The lessee undertakes to comply with the current laws and regulations of the Islamic Republic of Iran in using the provided packages. Obviously, all responsibilities resulting from unauthorized use will be the responsibility of the lessee .
Money back: The orders of Sharif Network Designers packages are subject to a money back guarantee in the form of a credit increase in the user area within the first 24 hours after payment. It is emphasized that in no case is it possible to return the money to the bank account and the guarantee of returning the money to your user account in the system can only be requested in the first 24 hours. It is possible to return money to the user account only for packages that are new orders. After this time, if the lessor has failed to fulfill his duties according to the laws of the Sharif Network Designers Company and based on the laws of electronic commerce, and this case has been notified to this company in writing, and if the case is accepted by the Network Designers Company Sharif is placed, it is possible to return the money in the form of credit on the site. Keep in mind that in this case, all consumption items such as traffic, etc., as well as the duration of using the package in days will be deducted from the cost and the rest will be added to your user account as credit. It is emphasized that according to the rules of the company, no cash refund is possible, and in case of refund and credit increase on the site, you can prepare another package with your credit. .
What orders do not include money back guarantee? According to Article 38 of the Electronic Commerce Law, the following items will not be subject to refund .
1- The domain does not include a money back guarantee .
2- The license does not include a money back guarantee .
3- Dedicated and virtual servers in Iran and abroad do not include a money back guarantee under any circumstances .
4- Colocation and server hosting services do not include a money back guarantee .
5- Server configuration and server management services do not include a money back guarantee .
6- Troubleshooting services and checking server problems and software services, even if the user’s problem is not solved, due to the time spent in the technical department, it is not covered by the money back guarantee .
7- Products that are dependent on goods or services whose prices are determined by the fluctuations of financial markets and are beyond the control of the supplier do not include a money-back guarantee. The supplier does not include a money back guarantee .
of The guaranteed uptime the network and hardware of the packages provided per month is 98%, although the general stability of the network and hardware is much higher and close to 100% per month. Also, in case of instability in hardware and networks, twice the down time will be added to the monthly period .
Entry of participants and professor or manager without the need to install any additional programs through a computer and HTML5 is possible information browser .
packages only when ordering dedicated The following are active :
1- The valid address IP Valid is provided with an exclusive possible to define a dedicated subdomain (Subdomain) and it is .
2- possible to display the desired logo and logo when entering the webinars and to design a custom template (customization) It is by the customer .
3- It is possible to take reports (Manager Reports) etc. , create content ,
The customer (lessee) accepts that in order to maintain the license, the security of the content and information in any of the shared and exclusive packages, remote desktop access the server and database to is not provided .
It is obvious that after the end of the contract period, if the lessee wants to continue the cooperation, he must pay the price of the packages at the daily rate .
Support includes: planning for the initial launch of the system in the shortest possible time, and along with that, providing suggestions regarding the purchase of the required conference package and reducing costs to the extent that it does not have a negative impact on the efficiency and quality of holding online meetings, and preventing the occurrence of any hardware and software problems, receiving and updating the latest service packs (update) and upgrading to the latest versions of the web conference (upgrade) on a dedicated server in accordance with the latest available versions with a schedule and priority from Sharif Network Designers, 99% guarantee in Establishing a permanent connection of Sharif Network Designers company packages with high speed and stable quality with advanced technical facilities in the country’s first-class infrastructure (Datacenter) , providing alternative packages if needed, maintaining complete security in information exchange and easy access to specialists and Reliable response of experts through ticket, phone and email for training, solving possible problems, guidance for creating new users and creating virtual classes, consulting, etc. to the technical interface introduced by the customer .
Packages can be provided for rent. The presentation of products is done after full receipt of the course fee, and the extension of each course will be possible only after paying the fee before the next course is due. When the payment deadline arrives, the lessee’s access to the package will be blocked and stopped, and non-payment, up to 3 days after the due date in joint packages; It is considered as unwillingness to renew the product and measures are taken to remove the said package. Obviously, after deletion, it is not possible to return the information and the lessor will not be responsible in this regard. If the lessee pays the course invoice after a few days of the package being blocked, the period of use will be calculated according to the previous periods and the number of days the lessee has not been able to access the product due to non-payment will not be added to the period .
The minimum period for registering new orders and paying for it is one to three months, and considering that the initial installation and setup fee is not charged now, if the server is not renewed on the due date for any reason and the package is suspended and the invoice is canceled to the data center The purpose of collection is announced. Therefore, if a request is made by the customer to start the same package again, after the inquiry if there is information and the package is not deleted, the customer is required to pay a late fine equal to 50% of the monthly rent .
The ping time of the Iranian network from different parts of the country is around 10 to 100 milliseconds, and the ping time of the network from the services located outside of Iran is around 90 to 350 milliseconds. Time may increase to more than these values. In this case, the lessor will investigate the issue according to the documents provided by the lessee. It is necessary to explain that solving the problems in the network of different ISPs is beyond the authority of the lessor and the lessee must follow up and solve them personally .
Addresses IP : The Company retains the ownership and control of all IP addresses that it assigns to the customer, the Company reserves the right to IP delete or change addresses at any time at the sole discretion of the Company. Therefore, in case of changing the IP number with the notice of the second party “customer” (for technical reasons, termination of subscription and cases outside the scope of authority of the first party “company”), the second party “customer” waives the right of any objection .
If the second party “client-lessee” in any way causes disruption to the web conference server equipment, the first party “company-lessee” can cut off their package until the problem is resolved .
If the subscriber needs more space to record the class, he can buy special cloud services. If more than the specified amount of the system is used, the lessee will encounter a problem and can receive information from the company about the space consumption and proceed to provide more space or download old files and request their deletion, recording of every virtual class. about 250 MB of space. One hour occupies
Compensation: The customer also agrees that the company and any third party affiliated with it (including sales representatives), employees and representatives and directors and subsidiaries of the company, subsidiaries and sellers of the company, against any claims of losses and damages, lawsuits, payment of compensation , are immune from prosecution by the customer in relation to the use of the company’s services .
Customer privacy: The company will keep all customer information and data confidential, according to the standards of the Technical and Vocational Education Organization of the country. The customer understands, accepts and agrees that in case of emergency, court order, prosecutor’s order, police or any other legal authority, or any other applicable law, with the notification of the technical and professional organization of the country, the company may provide the customer’s information to it. put
Force Majeure: The customer understands and accepts and agrees that the company will not be liable for any delay in the implementation of the provisions of this document, order forms and other service contracts of the company, caused by events beyond the control of the company, including natural disasters, war, riots, public disturbances, Chaos, national disaster, earthquake, strike, fire, flood, water pollution, explosion, famine, labor dispute, public transportation problem, accident, prohibition or government restriction (collectively, we call it “Force Majeure”). , is not responsible. The Company will make reasonable efforts to mitigate the effects of Force Majeure. Notwithstanding anything herein stated elsewhere, lack of financial resources shall not be considered a Force Majeure Event, nor shall any Force Majeure Event suspend the obligation to make payments when due .
Mutual respect and customer orientation are the basic principles of the company’s activity. In this regard, all the people of the company are obliged to observe courtesy and respect in answering phone calls and texts. Respected customers are requested to inform the management of the company in case of any shortcoming or inappropriate treatment. Also, all customers are obliged to observe courtesy and respect even when their product is malfunctioning for any reason. Users should act with mutual respect in writing support tickets, online chat and phone calls and under no circumstances behave outside of it. If such cases are observed and continued, the company reserves the right to withdraw the customer’s package unilaterally without refund .
Due to the need to standardize the sales system according to the instructions of the country’s tax affairs organization, therefore, to receive the invoice, you can view and print it from the financial section, and the official invoice will be sent by mail if the customer needs it.
For all registered orders, before transferring to the bank portal, a valid proforma invoice is issued, so if needed, the bill can be received. Also, in case of payment to the company’s card, account or bank account number, you should check the remittance receipt through the user area to register in the system to the financial affairs .
According to the system registration of the order, it is not possible to issue a new invoice by changing its specifications, including changing the invoice issued in the name of a natural person to the name of a legal person and vice versa. Therefore, it is necessary for customers to be careful about this issue when placing an order .
Invalid acceptance (null and void): Any acceptance of the provisions of this document by a person who is less than 18 years old (minor) will be considered invalid and the provisions of this document will be void between the company and the minor, to the extent that the company Any debt and responsibility in any way, which results from the age or lack of legal competence of the minor or the minor’s use of the company’s services, shall be waived .
Sending the order form from the customer (which without any limitation includes online forms for order registration or invoice payment, paper forms, membership on the site, company service contract and telephone orders) as well as the use of the company’s services by the customer, to The automatic and immediate form means the acceptance of this document and rules by the customer, and following it will include the customer’s status, and there is no need to obtain a signature from the customer .
The customer acknowledges and guarantees that he has read this document completely and has had enough time to learn about its legal aspects or that he has omitted to do so and therefore understands the terms and conditions contained in this document without any ambiguity. And he agrees with them .
Important note :
In order to reduce possible problems when conducting online classes and recorded files, we hope that you will reduce the possibility of problems by fully observing the following points and also help us in better presentation .
1- Virtual class professors must connect their computer or laptop to the network through a stable cable or wireless network.
2- According to the existing standards in the field of e-learning such as AICC and SCORM , it is suggested that respected professors, in order to hold meetings more optimally, prepare the content and educational scenario of the meetings before the class in the form of files that can be presented and used in the software environment (PDF, JPG, JPEG, GIF, PNG, MP3, MP4) and upload them .
3- Use the virtual classroom environment only for holding meetings. Applications such as file sharing (for downloading), sharing links, leaving classes open for users to access for a long time, and such things, reduce the efficiency of the system and definitely disrupt support in times of need .
5- that unnecessary software and other software that use the Internet and system resources (Telegram, Whatsapp, Gmail, Widows Update) When using the web conference, make sure are closed .
6- As with face-to-face meetings, the most optimal duration of recorded meetings is 1 hour and 30 minutes to 2 hours, so it is suggested to stop the recording at the end of every 2 hours and start again if you need to hold longer meetings. Start , which, in addition to reducing the possibility of record file corruption, also reduces the volume of recorded sessions, and as a result, playback is faster .
7- In order to save the record correctly, it is definitely recommended that the respected professors or supporters of the meetings the end of the meeting choose option from the online conference environment at the end of the class time and do not just close the virtual class window . (You can click to see the guide)
Keep in mind that failure to comply with the above points may not cause any special problems in the short term, but it will definitely cause problems during continued use .